LOEWE
All purchases made at loewe. com will be gift wrapped in our signature packaging. Every item is protected by a cotton cover bag or by branded tissue paper and put into our signature smoky white LOEWE box, carefully knotted with ribbon around it. Larger ready-to-wear pieces are delicately wrapped and packaged in a special box to maintain their shape. Each item comes with a cotton cover and a hanger, if needed. For gifts, you may add a personalised message to the recipient before finishing your order. How long will it take to arrive Spain: 2-4 business days Rest of Europe: 2-5 business days Check the international shipping lead times here How to return Free returns are available within 14 days of your online order delivery date. Simply call us and we will help you with your return. Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable. Simply check for a convenient option from our list of stores and their opening times Please ensure that you bring the delivery note included within your package with you to the store. 1- 2- 3- 4- 5- 6- 7- 8- 9- Contact Should you need any assistance, please get in touch. es Shipping methods Deliveries are free of cost. Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 1-3 business days. Asia, Middle East Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE: 1-5 business days America, Oceania Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America: 2-4 business days Africa Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-4 business days GIFTING SEASON: complete your purchase before 20th December at 11am GMT to receive your order in time for Christmas. In order to guarantee security and speed, all orders are shipped using high quality courier services. Deliveries are made between 8am and 7pm and will require a signature to ensure safe and secure delivery of your order. Multiple addresses We are happy to deliver your goods to a location other than your billing address within these countries or regions:• Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. Asia and Middle East: Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE. Africa: Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. We also offer the possibility to pick up your loewe. com order in the selected store of your choice. This service is always complimentary. Check the full list of stores where this service is offered through this link. You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 15 days after this email is sent to collect your order. Collection yourself you need:• Order confirmation email• Government issued photo identification ID We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt. Representative needs:• Order confirmation email• Authorization letter signed by the purchaser We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt. Purchaser must inform the authorized person of the time frame of 15 days to collect the order from the moment that the email is sent to inform that the order is ready to collect. Purchaser must make sure the authorized person is aware of all the required documents he will need to bring to be able to collect the order. If you do not collect your order: Your order will be available in-store for 15 days. If not collected, it will be sent back and your original method of payment will be refunded. Reservation in store You can request a product reservation in a selected store of your choice. Check the full list where this service in offered through this link. You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 48 hours from the moment the confirmation email is sent to complete your purchase in store. After this 48 hour time frame, the reservation will expire. All purchases made in store off products reserve through loewe. com are subject to the store terms and conditions of sale. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box, except for those delivered using the Express Delivery service, available in Barcelona city area. The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials. Gifts It is possible to include a Gift Message in the package, you can select this option at check out and write yourpersonal message. The is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly. Insurance All LOEWE goods remain the property and responsibility of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight 8 working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence. Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the LOEWE packaging in good order. You will then be directed to our secure checkout area where you can choose a billing address where we will send your invoice and a delivery address which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to... The final step is the Secure Payment, where you will be able to select from various payment methods. Loewe. com accepts different forms of payments depending on the country or region of the billing address. Including:• American Express except from the limitations of Amex in certain countries or regions• Maestro• Paypal• Sofort• Payment is to be made to Klarna. You can find the complete terms and conditions for the markets where this payment method is available here: Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands. The payment method Pay in [14] days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna. com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Customer Service Team. LOEWE credit coins or credit notes issued by our offline stores cannot be used to purchase articles from our online store. Once payment has been received and your order has been confirmed, your order will automatically be sent to LOEWE for processing. You will receive an email with the confirmation and details of your order. The prices of LOEWE products are shown in Euros, Pounds Sterling and US Dollars, Yens and the different local currencies of each country or region except in Brunei, Ivory Coast, Croatia, Egypt, Jordan, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa , including taxes. We reserve the right to change the prices of the products on the www. loewe. com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid. Any data registered by the www. loewe. com website will serve as proof of the transactions carried out between LOEWE and its customers. In the event of a dispute between LOEWE and one of its customers about a transaction carried out through the www. loewe. com website, all the data registered by LOEWE S. A will be considered as irrefutable proof of the transaction. Stock availability LOEWE cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, LOEWE will contact the customer within 48 hours after purchase to offer a solution. Select your country or region To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country or region from the drop-down menu on the top left-hand corner of the www. loewe. com webpage. The item s must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged. Exchanges will not be accepted in Mainland China or South Korea LOEWE retail stores, unless originally purchased there In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case Any other product purchased from the LOEWE online store which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy Dice Charm bought through our online store cannot be returned unless returned as a full Set. Exchange in the store is possible following the terms described above Returns If you would like to Return an item or items purchased from the LOEWE online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the country or region where the product is delivered. You will be refunded the amount paid for the item s within a maximum period of fifteen 15 days of receiving and approving the Return During the gifting season, we extend our returns policy to 30 days. All purchases made before 31 December can be returned within 30 days from when the order was confirmed In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:• The supply of goods manufactured according to customer specifications or which are clearly personalised• The supply of goods whose return is not suitable on health or hygiene grounds In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case In the case of Books or Stationary, the items must be returned in their original packaging, perfectly sealed and intact LOEWE will pay for the delivery cost of returning the item s to our Central Warehouse. Only the original purchaser of the product s can request a return as the refund will be directly made to the card with which the payment was made. LOEWE must proceed, as appropriate, to repair or replace the product, or reduce the price and terminate the contract under the terms provided in the aforementioned Royal Legislative Decree, all procedures which will be free for the consumer and user. LOEWE responds to breaches of conformity that have been raised within two years of delivery. The consumer and user must inform LOEWE of the lack of conformity within two months of becoming aware of it. The legal guarantee of conformity is applicable regardless of any other commercial guarantee offered by LOEWE. These rights are independent and are compatible with the commercial guarantee The return form can be downloaded here Care and repair guide You will find an specific Care Guide by type of product on each product page To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes or cosmetics. The procedures will be free of charge for the consumer and user. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order Any data registered by the www. loewe. com website will serve as proof of the transactions carried out between LOEWE S. and its customers In the event of a dispute between LOEWE S. and one of its customers about a transaction carried out on the www. loewe. com website, the data registered by LOEWE S. will be considered as irrefutable proof of the transaction contained therein. loewe. com website is strictly forbidden Customer complaint forms can be obtained by emailing customerservice loewe. es or are available from the Madrid Flagship store at Calle Goya 4, 28001 Madrid LOEWE may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Service link. loewe. com web site drawings, designs, illustrations, photographs, sound tracks, written texts, logos, trademarks, etc is the exclusive property of LOEWE S. loewe. com web site, as well as the LOEWE. com domain name, are and will remain the exclusive property of LOEWE S. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S. is forbidden You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www. loewe. com web site, or any other content included therein. You may create copies of the web pages published in the www. loewe. com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and therest of the intellectual property notifications contained therein The LOEWE S. The web site, as well as all the elementstherein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the website. loewe. com web site, as well as the LOEWE. com domain name, are and will remain the exclusive property of LOEWE S. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S. A is forbidden You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www. loewe. com web site, or any other content included therein. You may create copies of the web pages published in the www. loewe. com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein The LOEWE S. The web site, as well as all the elements therein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no warranty, either express or implied, regarding all or part of its web site. europa. cfm? home2. Limitation of liability LOEWE S. does not guarantee or state that the www. loewe. YBSID OneTrust Cookie Compliance• OptanonConsent• cookiePopin• sid• dwsid Google Analytics• cqcid• uuid cookielaw. org• ARRAffinity• OptanonConsent Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site All information these cookies collect is aggregated and therefore anonymous. ABdebug• visitorID• ABTastySession• ABTasty Lucky Orange• They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites They do not store directly personal information, but are based on uniquely identifying your browser and internet device. net• id facebook. com• datr• com• APISID• SSID• SID• SAPISID• HSID• Some are required to browse through the web site, whereas others are used for other purposes, such as guaranteeing internal security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a customized experience in the web site The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. LOEWE does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site Session cookies are temporarily stored in the device and are eliminated when the user closes the browser. LOEWE also uses cookies for system administration purposes and to customize visits to the Web Site. com son gratuitos. Las entregas se realizan entre las 8. 30h y las 19. , le informaremos inmediatamente por e-mail. expresamente autoriza eligiendo el presente modo de entrega. La tienda se reserva igualmente el derecho a verificar la tarjeta de pago utilizada para el pago del pedido. lleve consigo:• Su propio documento de identidad• Una carta firmada por Ud. Reserva en tienda Ud. Regalos: En el proceso de compra, tiene la posibilidad de incluir una tarjeta de regalo con un texto de dedicatoria. Debe asegurarse de que su compra llega correctamente cuando la reciba. Loewe. Aceptamos pagos con:• Maestro• Este es el 3D Secure, un sistema de seguridad desarrollado por su banco que le pide introducir su clave personal para realizar la compra de forma segura. Las monedas LOEWE o vales regalo de nuestras tiendas retail, no pueden utilizarse como medio de pago en la Tienda Online. Los precios de los productos LOEWE incluyen tasas e impuestos. loewe. com. Todos los datos registrados en www. loewe. com sirven como prueba de las transacciones realizadas entre LOEWE y sus clientes. loewe. com, todos los datos registrados por LOEWE S. Disponibilidad de Stock LOEWE no puede garantizar la disponibilidad de stock en todo momento. LOEWE se reserva el derecho de cambiar, en cualquier momento y sin previo aviso, los productos presentados en www. loewe. com. loewe. com. El cambio si es posible en tienda siguiendo las indicaciones descritas arriba. El suministro de bienes confeccionados conforme a las especificaciones del cliente o claramente personalizados. com. Le aconsejamos que conserve el producto siempre en su embalaje original. loewe. y sus clientes. En el supuesto de que surgiera alguna discrepancia entre LOEWE S. loewe. com, los datos registrados por LOEWE S. El oferente es LOEWE S. loewe. com. son de exclusiva propiedad de LOEWE S. o de cualquiera de sus filiales en lo sucesivo "LOEWE". nbsp; Existen distintos tipos de cookies. By filling in this form, you agree that your data will be used by Loewe SA, as data controller, to send you information, about our offers, news and events newsletters, invitations and other publications as well as for statistical purposes and for the management and optimisation of the customer relationship. You also agree that Loewe SA, will be able to collect information provided by you for event management purposes. You may exercise your rights to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to data processing, as well as to withdraw your consent, by contacting us in the following link. You may be asked for proof of identity. For more information about how we protect your personal data, please read our. Simply call us and we will help you with your return. Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable. How to exchange to another size or colour You can exchange your order within 60 days of your online purchase at any of our retail stores worldwide. Please ensure that you bring the delivery note included within your package with you to the store. Shipping lead times: Europe Spain Mainland and Balearic Islands : 2-4 business days. Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom: 2-5 business days. com order in the selected store of your choice rather than have it sent as a delivery. This service is always complimentary. You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store within 15 days after this email is sent to collect your order. How to return Free returns are available within 14 days of your online order delivery date. Simply contact us and we will help you with your return. Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable. Simply check for a convenient option from our list of stores and their opening times. Please ensure that you bring the delivery note included with your package with you to the store. Sending a gift All items purchased as a gift are gift-wrapped on a complimentary basis, and include a personalised note that you specify when confirming your purchase. Gifts are shipped in brand-free boxing and no price is included in the delivery documentation. Items may be exchanged in retail stores within 60 days of the online purchase date.
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